Email ticket processing incident
Gorgias · support agent
- What happened
- Gorgias reported on its status page that its AI Agent stopped processing incoming email tickets. Affected tickets stayed open and unassigned instead of being triaged automatically; Gorgias advised manual triage and marked the issue resolved 38 minutes after its first update.
- Impact
- Automated handling of affected email tickets was delayed for about 38 minutes (reported). The number of tickets was not reported.
- What would have caught it
- Alert when incoming tickets stay unassigned beyond a short threshold, with a visible hand-off to support staff.
- Sources
- Gorgias status incident (source date 2026-03-26)